CHOP
Survivorship Care Platform
This project focused on enhancing a digital platform under the Children's Hospital of Philadelphia (CHOP) to support adolescent and young adult (AYA) cancer survivors in staying connected to their long-term care. The dashboard aimed to centralize medical history, care tasks, and support services in a way that was both intuitive and emotionally approachable. As part of the UX/UI team at Agency 39A, I contributed to interface refinements, prototyping, and usability testing, with a focus on prioritizing clinical clarity while reducing friction and emotional burden for users reengaging with their healthcare.
Role
UX/UI Intern (Agency 39A)
Services
UX/UI Design Usability Testing Research Synthesis Figma Prototyping
Collaborators
Erica Duran, Associate Creative Director Ferro Boyd, Director of Technology and Experience Architecture Ciara Taylor, Former Chief Creative Officer
Date
July - November 2024
CHALLENGE
Young survivors often face gaps in care after completing treatment, despite long-term monitoring and support remaining critical. The challenge was to improve a digital system that could serve as a dependable and empathetic bridge between patients and their care teams without overwhelming users or obscuring key actions.
STRUCTURE & WIREFRAMING
To start, our team aligned on structure using content blueprints that helped map out key interactions and prioritize what patients needed most. Each screen included a clear call to action that guided participation through encouragement rather than urgency. I designed an “Extra Earnings” tracker that rewarded users for completing tasks, acting as a behavioral nudge to increase engagement while keeping the experience goal-oriented.
DESIGN
I collaborated with Erica Duran to structure UI components and banners in Figma across both desktop and mobile experiences, improving flow and bringing design and code closer together. I also created our type scale to ensure consistent typography across the system.
PROTOTYPING & USABILITY TESTING
Using our UI components to model interactions and test flows, we used Figma to assemble interactive prototypes. Our component system ensured consistency, allowing us to iterate quickly as feedback came in. I also prototyped SMS-style phone messages designed to reengage users in a low-friction way, particularly for those hesitant to return to clinical tools. I developed and ran our usability testing sessions using Maze, linking our Figma prototype with guided task flows and questions drawn from Agency 39A’s internal testing guidelines. This hands-on testing process helped us refine layout hierarchy, adjust language for clarity, and improve overall task flow.
OUTCOME
Usability sessions showed a 38% increase in task completion compared to earlier wireframes, with participants responding positively to the reorganized task hierarchy, simplified care plan access, and smoother progression through key actions. While fundamentals like accessibility and clarity provide the essential foundation for patient interactions, healthcare technology also has the potential to deliver experiences that feel supportive and empowering, helping patients navigate critical phases of re-engagement with confidence and ease.